Enterprise United Kingdom - Stansted Airport Car Rental Companies

enterprise united kingdom - stansted airport car rental companies

Enterprise United Kingdom Rental Terms for travel between 01-Dec-2011 and 31-Dec-2012

Additional Enterprise Terms and Conditions
All charges below will be subjected to VAT unless otherwise stated

Rates
North American Inbound-
     Rates include unlimited mileage, third party liability and provision for one driver

EMEA & Australian Inbound-
     Rates include unlimited mileage, damage waver, and third party liability for one driver with the following excess:
     £600.00 for groups MBMN (A group), ECMN (B group), CCMF (C group), CDMR (D group), and IDMR (E group) SDMR (F group), ECAN (B auto), CCAR (C auto), CDAR (D auto), IDAR (E Auto) and SDAR (F auto)
     £750.00 for groups IVMR (MMPV), FVMR (MPV), FVAR (MPV auto), IKMN (small cargo van), SKMN (medium cargo van), and FKMN (large cargo van)
     £1,000.00 for groups PDAR (Small Prem Auto), LDAR (Medium Prem Auto) IFAR (Small 4x4) and FFAR (Large 4x4)

     The insurance excess can be voluntarily reduced by £500 at the Enterprise Rent-A-Car branch on arrival; rates vary and will be clarified at that time. Any charges agreed do not form a part of any agreed relationship with the customer and are non refundable by Enterprise Rent-A-Car.

Airport Access Fee
Airport access fee applies to both vehicles rates and ancillary charges. All charges below will be subject to this fee if a vehicle is rented from an airport location. Currently the airport access fee is 15%.

Additional Driver
The first additional driver is included in the rental price. Any further additional drivers are chargeable at £5.00 per day, with a maximum cost of £35.00 for each driver.

Age Requirements
Minimum rental age is 23 years. 23-24 year olds can only rent Group A (MBMN) and B (ECMN) cars.
Age 25+ can rent all vehicles except Full size MPVs (MPV and MPVA), small premiums (PDAR), large premiums (LDAR) and 4x4s (IFAR and FFAR) Age 30+ can rent all vehicles.

Young driver surcharge of £30.00 per day applies to 23-24 year olds, this is not capped. The excess for young drivers is £ 1000. There is no upper age limit.

Fuel Policy
Vehicles will be provided with a minimum ¼ tank. The customer has the option of either Fuel Pre-Purchase or to pay for used Fuel on return of the rental vehicle.

Please be advised of the following information regarding Bio Diesel. Bio Diesel- Availability and Usage in rental vehicles- Recently some distributors (such as Morrison’s Super Market) have begun to sell a “B30 Bio diesel” product which is a 30%/70% blend, with a higher Methyl Ester content. For all vehicles on Enterprise’s fleet, use of B30 Bio diesel will invalidate the manufacturer’s warranty, and therefore any engine damage would become the financial responsibility of Enterprise Rent-A-Car and if traced, such repair costs may be passed on to customers. It is possible on some vehicles to trace via a vehicle’s engine management system or by specific evaluation at what point such a fuel has been used.

Vehicle Return Grace Period

All vehicles must be returned within 29 minutes of the collection time or an additional rental day will be charged.

Cross Border Policy

No vehicles rented from Enterprise Rent-A-Car can be taken out of the UK Mainland except for travel to Northern Ireland or the Republic of Ireland, although the vehicle must be returned to the territory where it was rented. There is a charge of £125 per rental—please contact the local branch prior to collection of the vehicle to arrange this. 48 hours notice is required to take a vehicle cross border.

One Way Rentals within the UK

All Rentals where the vehicle is not returned to the same location as it is collected will be subjected to a one way fee of £30.00 (inclusive of all applicable taxes).

Extension of Rentals

Should the customer need to extend the length of the rental, they should contact the “Broker” to extend the vehicle on their behalf.

License Requirements

All drivers must hold a full, valid national license.

UK License: Both the photocard and paper counterpart must be produced. For old style paper licences, the driver must also provide an additional form of photographic ID in the form of a Full Valid Passport.

Overseas Licence: International driving permit is required with all non European licences if the driving licence is written in a language or characters different to those of the renting country. Even when an International Driving License is required, a domestic licence must be provided. A passport must also be produced if the driver is not a UK resident. UK residents that hold a non-EU license may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. A renter holding a non-UK licence must produce a full valid passport at the time of rental and the reservation name must match the name on the driving licence.

Holders of any licence that does not show the current address must also produce proof of current address in the form of a current credit finance agreement, current utilities bill, or current bank statement from the last 3 months.

DVLA Check £5.00 (paid locally) Customers are only charged this fee when they do not have their full driving licence

All non deplaning UK residents will need to provide at the time of rental a full driving licence and two proofs of address no less than two months old.

All UK resident deplaning customers will need to provide a full driving licence, passport, and travel documents.

All non UK residents will need to provide at the time of rental, a full driving licence, passport, travel documents, and UK residence details whilst in the UK.

Home City & Non Deplaning Airport Renter Underwriting

Residents of the UK:
All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, two proofs of address no less than two months old and a Credit/Debit Card in the renter’s name.

Non Residents of the UK:
All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, Travel documents, Passport & Credit Card in the renter’s name.

Roadside Assistance

Emergency contact details for 24/7 roadside assistance can be found on the rental contract. Customers should call this number if required. Dependant on the circumstances, we reserve the right to not replace the vehicle and pass on specific repair/callout charges to the customer.

Important information on Child Seats

Child seats are available at our airport locations for a cost of £8.00 per day up to a maximum of £56.00 per rental and must be pre ordered at the point of reservation. Child seats can go one way at a cost of £35.00 per rental. Customers will be required to fit the child seat themselves. Child seats have a replacement fee of £130.00.

GPS

GPS units are available from airport locations at a cost of £10.00 per day up to a maximum of £100.00 per rental. GPS units have a replacement fee of £170.00. GPS units cannot go one way.

Smoking

A smoking ban applies to all vehicles on the Enterprise RentACar fleet. Failure to adhere to the no smoking signs placed in the vehicles will be subject to a £50.00 fine.

Congestion Charge

Enterprise RentACar vehicles are non exempt form congestion charges within central London. Everyone driving or parking a vehicle on public roads in the congestion charging zone will have to pay the daily charge of £10.00 to the Transport for London group or £12.00 if the charge is paid after the charging day. This payment will allow you to enter, drive around, and leave the congestion charging as many times as you wish that day. Congestion Charging operates Monday through Friday from 7:00am to 6:30pm excluding public holidays.

There are no tollbooths or barriers around the Congestion Charging zone and no physical tickets or passes. Instead, the driver registers the vehicle number plate on a database for all journeys within the charging zone.

The Congestion Charge can be paid beforehand, on the day of travel or the following charging day. It can also be paid for more than one day at a time by paying for a week, month, or year in one transaction.

Advanced payments can be made either online at www.cclondon.com , by telephone on 0845 900 1234, by SMS text message from your mobile phone, at self service machines, selected petrol stations, selected retail outlets, BT internet kiosks, or by post.

If the Congestion Charge is not paid as outlined above, Enterprise RentACar will be sent a Penalty Charge Notice by the Transport for London. This will ask Enterprise RentACar to supply the name and address of the hirer of the vehicle when the contravention occurred.

PLEASE NOTE: The (PCN) Penalty Charge Notice WILL BE £100.00. As with parking penalties, this is reduced to £50.00 is payment is made within 14 days. Failure to pay the penalty charge in 28 days will result in the penalty being increased to £150.00. Enterprise RentACar,

by law, MUST provide the required information to the Transport for London.

If Enterprise Rent-A-Car is asked to supply the renter’s details to the Transport for London, THERE WILL BE A CHARGE OF £25 for doing so. This is a standard administrative fee charged to all customers in these circumstances. For convenience, Enterprise RentACar will process the £25.00 charge on the renter’s credit card if available. As a reminder, the signature on the rental contract give full authorisation for applicable credit card charges to be processed by Enterprise RentACar for all Traffic Violations incurred during the rental.

More information about congestion charging can be found by calling Transport for London on 0845 900 1234 or by visiting the web site at www.cclondon.com.

Acceptable forms of Payment

All major Credit and Debit cards (excluding Solo, Visa Electron, Diners Club and all unembossed maestro/debit/credit cards) are accepted. On collection of the vehicle, the rental charge at a £200.00 security deposit will be charged to your card. On acceptable return of the vehicle, the security deposit will be credited. Payment is not accepted by either Cash or Cheque. All Credit and Debit cards used for payment/deposit must be in the name of the renter. Premium and 4x4s can not be rented using a debit card.

Rewrites
All customers whose rental extends beyond any 28 day period are required to bring the rental vehicle to any Enterprise branch for damage inspection and the checking of fluids etc in order that we maintain the highest levels of customer safety.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.